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The 1 thing you can do to improve communication today
If there is one idea that can change your team faster than any other single idea, it’s understanding that there is a difference between intent and impact when you communicate with each other. If you...
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Help! I don’t like my teammate
“If you can’t be with the one you love honey, love the one you’re with” Stephen Stills In my previous post, I had a little fun with my sarcastic take on why it’s better when you don’t like your...
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Turn the complainer into the contributor
When we at Knightsbridge conduct a Vital Teams intervention™ with our clients, we pair a group dynamics expert with an expert in individual behavior. This tag team approach moves teams ahead by...
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Great minds think alike
How many times have you heard a teammate say something that was exactly what you were just about to say? You pat yourself on the back and think “hey, I was going to say that.” Often in these...
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A radical solution to the silo problem
I work with so many talented people at Knightsbridge that the opportunity to bring you a diverse mix of stories and perspectives is vast. Today, a first guest post from my colleague and friend Dr....
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How to neutralize a porcupine: Dealing with the prickly person on your team
It’s incredibly frustrating to work with someone who can dish it out but can’t take it. In my previous post, I talked about the bad habits of these “porcupines” who are all prickly on the outside but...
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Book Review: Conflict Management Coaching The CINERGY Model
I met Cinnie Noble the new-fashioned way—we connected on Twitter. What attracted me to Cinnie from the first Tweet was her apparent comfort with the topic of conflict and with the idea that conflict...
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Liane’s Back to Basics Listening Drill
How well do you really listen? Listening is one of those skills that you might think is easy. In reality, creating a high fidelity connection is difficult in a one-on-one conversation and darned near...
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Book Review: Conversational Capacity
One of my clients was kind enough to give me a copy of the new book Conversational Capacity by Craig Weber. I’m sharing it with you because the core idea of this book is powerful and when practiced...
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What to do with the star who is a poor team player
This week I am sharing some of the insights and inspirations from my interview with Olympic Gold Medal winners Mark Tewksbury and Debbie Muir. Debbie, Mark, and I will be among the speakers at the...
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Tools to stop passive-aggressive behavior
What do you get when you cross complex, pressure-filled team challenges with a general fear and loathing of conflict? You get passive-aggressive behavior. Given how stressful and complicated work has...
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How to recover when you feel wronged
I recently wrote my first post for HBR.org. In it, I shared the idea that every individual on a team needs to take responsibility for how they are contributing to team dysfunction. You can read the...
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Making Mistakes a Safer Teacher
I’m really excited to bring you a guest post from my friend Andrew Webster. Andrew is the Director of Change and Innovation Simulations at ExperiencePoint, a really innovative learning company that...
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How to work for a wimpy leader
Last year, my colleague Vince Molinaro wrote a great rant about the 10 worst types of leaders. You can read the full post here. When I came across it again, I had the inspiration to write a monthly...
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One Thing You Can Do to Repair Trust that is Damaged
Do you have a relationship where damaged trust is interfering with your ability to get things done? It can be difficult to repair trust, but there are a couple of things you can do to build back your...
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Another Thing You Can Do to Repair Trust That is Damaged
Do you have a relationship where damaged trust is interfering with your ability to get things done? In my previous post, I showed you my favorite trust hack—acting as if you trust someone until your...
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How to deal with an over-powering person on your team
During the question and answer period after a recent speech to the SCNetwork, I was asked how to handle a person who dominates team discussions. This is a situation that many people face, so I thought...
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Team Building Exercise: Pass the Problem
I’m not a big fan of trite team building activities, but I have been known to use an exercise or two to change things up and add a little levity to what can be challenging discussions around team...
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Don’t overpower your team
Many team leaders are inadvertently intimidating their team members. This is the conclusion of fascinating new research into the effects of power in teams. The research, conducted by Tost, Gino, and...
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Stop conflict before it starts
“95% of the time, two smart people with the same goals and the same facts will come up with the same plan. So I tell my team to spend their time figuring out if they have the same goals and the same...
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