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How to neutralize a porcupine: Dealing with the prickly person on your team
It’s incredibly frustrating to work with someone who can dish it out but can’t take it. In my previous post, I talked about the bad habits of these “porcupines” who are all prickly on the outside but...
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Book Review: Conflict Management Coaching The CINERGY Model
I met Cinnie Noble the new-fashioned way—we connected on Twitter. What attracted me to Cinnie from the first Tweet was her apparent comfort with the topic of conflict and with the idea that conflict...
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Liane’s Back to Basics Listening Drill
How well do you really listen? Listening is one of those skills that you might think is easy. In reality, creating a high fidelity connection is difficult in a one-on-one conversation and darned near...
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Book Review: Conversational Capacity
One of my clients was kind enough to give me a copy of the new book Conversational Capacity by Craig Weber. I’m sharing it with you because the core idea of this book is powerful and when practiced...
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What to do with the star who is a poor team player
This week I am sharing some of the insights and inspirations from my interview with Olympic Gold Medal winners Mark Tewksbury and Debbie Muir. Debbie, Mark, and I will be among the speakers at the...
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Tools to stop passive-aggressive behavior
What do you get when you cross complex, pressure-filled team challenges with a general fear and loathing of conflict? You get passive-aggressive behavior. Given how stressful and complicated work has...
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How to recover when you feel wronged
I recently wrote my first post for HBR.org. In it, I shared the idea that every individual on a team needs to take responsibility for how they are contributing to team dysfunction. You can read the...
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Making Mistakes a Safer Teacher
I’m really excited to bring you a guest post from my friend Andrew Webster. Andrew is the Director of Change and Innovation Simulations at ExperiencePoint, a really innovative learning company that...
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How to work for a wimpy leader
Last year, my colleague Vince Molinaro wrote a great rant about the 10 worst types of leaders. You can read the full post here. When I came across it again, I had the inspiration to write a monthly...
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A sure path to snuffing out innovation
Strong and overpowering leaders threaten the ability of their teams to solve problems. This is the conclusion of fascinating new research into the effects of power in teams. The research, conducted...
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It is time for a little discipline
Lately, I’ve been working with an organization undergoing a massive culture shift. The most important and impressive aspect is the shift to greater discipline. My exposure to that company and its...
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Short-circuiting Conflict
This is the second part of a post inspired by a guest post I did for Tanveer Naseer’s blog. The guest post and the first and second installments of this post explore how your biases and prejudices...
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How to rebuild a team after a merger or an acquisition
I was asked recently what my #1 piece of advice would be for two organizations coming together after a merger. My answer: It’s all about how you handle “us” and “them.” It was 2006 and I was sitting...
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We are screwing up our kids
I help people build high performing teams. That’s my job, and more importantly, it’s my passion. In my personal life, I am an equally passionate advocate for mental health. This week, those two parts...
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Are you trying to go it alone?
I spent a day last week with a team that has made great progress in their trust and respect for one another—so much so that team members have engaged in the proverbial “ditch to ditch” overcorrection...
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How do I deal with a teammate who is indecisive?
At the recent XL Leadership Summit, I was asked by an audience member for help with a situation that had been causing some tension on his team. He has a team of 5 people where one member is...
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How to build a high performing team
It’s been a long, fantastic, exhausting day. I am sitting down to write and the ideas aren’t flowing so I asked my 8 year old daughter what she thought I should write about. She said “you need to...
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In the mirror: How assertive are you?
The Knightsbridge Vital Teams™ process helps team members understand their styles and needs and the impact they have on team dynamics. We use the Birkman Method® as our tool in this process. This is...
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8 Tips inspired by Phil Jackson
It’s NBA Playoff season, which made me think of coach Phil Jackson. I have written about Jackson’s brilliant team leadership before. Read about how he chose (not) to deal with a poor performer here....
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Are you a good listener?
To listen effectively, you have to listen at multiple levels. A good listener can demonstrate that they’ve logged the facts, understood the emotions and uncovered the associated values and beliefs....
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